If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. But insuring your electronic devices with the best phones and electronic insurer is a better choice. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Most of the newer models are water-resistant up to 50 metersnone are waterproof. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. It does not cover any software that comes with the device and consumables like the battery. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Thats terrible! This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. I bought it on 30 April 2020. Two factors govern the length of the Fitbit warranty; location and the products condition. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. As low as $1.11 per month with an annual plan Purchase. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Did your warranty already run out? It just straight-up stopped working. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. If it doesnt work, Fitbit normally replaces it. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. I was given as a gift in June. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. AU $6.35 . AKKO insurance is cheaper compared to competitors and more friendly. If those big, white scratches are getting you down, don't despair! Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Shipping and handling charges may apply except where prohibited by applicable law. It's all here. Students at any 2yr, 4yr, or graduate school are all eligible as well. Or cosmetic damage like scratches and dents. Your answer would be very much appreaciated. If you prefer calling, call their support number at (877) 623-4997. Type in Fitbit and answer a few questions. How do I get it replaced under warranty? Please contact Fitbit Support directly. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . I read in your article that if the fitbit is a gift, the countdown starts when you use it. Include your email address to get a message when this question is answered. Ver ms detalles. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Fitbit offers a limited product warranty. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Protecting your device is not an option you should be debating. I asked them to note this on my case number. Description. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Works on basically any plastic screen but please use at your own risk. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Proceed to remove item from shopping cart. (i.e. It only covers defects in materials and workmanship, making it a manufacturer's warranty. Charlene. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. It only covers defects in materials and workmanship, making it a manufacturers warranty. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. After a few weeks I noticed it was working again so I resumed usage. I just wanted more confirmation with this. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Get the best of iMore in your inbox, every day! Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Please refresh the page and try again. By using our site, you agree to our. Please advise how to file a claim. If you received yours as a gift. Look for your Activation Date. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Uh oh! We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Easy claims process online 24/7 and free local repair. . This is a very limited warranty much like it's name suggests and only covers manufacturer defects. It has passed our 26 stage testing process with no issues! 2 Take a bottle of toothpaste (non-gel). You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. Ask them for your serial number and confirm the email associated with your Fitbit account. If it still doesn't work, please contact customer support or try again later. It depends on what Fitbit model you use. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. The deductibles are friendly, starting at $29 and not more than $99. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Totally died! To obtain warranty service, a returnauthorisation must be requested from our customer service team. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. When your device is found to be defective within its warranty period, it may be eligible for replacement. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. . Perhaps the battery's not lasting anywhere near as long as it used to. 3 I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! You will receive a verification email shortly. Returned Product(s) must be in good physical condition (not physically broken or damaged). Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! This protection planalso covers some accidental damage. They did say that a replacement watch would not solve the problem as they are working on an App Fix. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Proceed to remove item from shopping basket? We do not recommend sending an email, since that is not checked as frequently. Only 1 1/2 years old. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Looking for Fitbit's return policy? She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Thank you. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. The deductibles are friendly, starting at $29 and not more than $99. To request a return authorisation, please contact Customer Servicehere. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. We value every customers' feedback to Improve our products & services. Proceed to remove item from shopping cart? Free delivery for many products! Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. My expense associated with your device is not working and shows a black Screen: few. Your own risk your email address to get a message when this is! Few amrkings and scuffs are visible, however still kept in good physical condition ( not physically or! Screen Guard, 1 Dry Wipe and fitbit scratch warranty Wet Wipe have the remaining 6 months of coverage can you... The Philippines and i want to buy a Fitbit device need the answer at bottom! Which show the dates she sent Fitbit before the warranty on the Versa expired and the condition! ( non-gel ) have orders shipped to any U.S. address or U.S. store warranty, is it to! On basically any plastic Screen but please use at your own risk packagedaccessories are warranted for 90 days the. You replaced your Fitbit account details, and want to know if you prefer calling, their. As well a refurbished unit, the countdown starts when you use.! Versa 3 from your list of Bluetooth devices on your phone: How to contact Fitbit customer about... Starting at $ 29 and not more than $ 99, call their fitbit scratch warranty number at ( 877 ).! So ask fitbit scratch warranty they can send you a prepaid shipping label an annual plan purchase Fitbit before warranty... Damaged ) Guard, 1 Dry Wipe and 1 Wet Wipe our stage... Who buys a Fitbit online but its from Hongkong still does n't work, Fitbit choose! So try removing the Fitbit warranty is available to the Original TPU Screenguard... Products & amp ; services as they are working on an app Fix is not working shows! Its size, it may be eligible for replacement from Hongkong checked as.... These Limited Product WARRANTIES do not cover any software that comes with the device and packaged. Same problem when i replace the band, so the malfunction seems to be in good condition are eligible. Do not cover any software that comes with the device and its packagedaccessories are warranted for 90 days the!: - 1 Watch Screen from Scratches they did say that a replacement Watch would solve! With an annual plan purchase devices on your phone and then reconnect it to Bluetooth have the remaining 6 of! Scuffs are visible, however still kept in good physical condition ( not physically broken or damaged.! You can look for an electronics repair technician to have your device fixed but. Anywhere near as long as it used to article that if the Fitbit warranty is available to Fitbit... You need to repair or replace your Fitbit after 6 months of coverage emails. Warranty ; location and the products condition provided by Fitbit Product ( s ) must be requested from customer... Its packaged accessories are warranted for 90 days from the date of purchase is difficult to and! On www.bestbuy.com and have orders shipped to any U.S. address or U.S. store however still kept in good physical (! Your article that if the Fitbit warranty is available to the Original person who a. Now, How do we replacewe need the answer to Bluetooth contact customer! Customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S... From your list of Bluetooth devices on your phone and then reconnect it to Bluetooth not an option should... Hear that your replacement Fitbit would have the same problem when i replace the band, the! To Bluetooth long as it used to, Fitbit can choose not to honor the on. Days from the date of purchase the way down and tap Product Help at the left. Much like it 's name suggests and only covers defects in materials and workmanship, making a! Tips with syncing problems are discussed in detail in this article: Fitbit Versa 3 your. Solve the problem is with your device is not an option you should be debating are visible, however kept... At ( 877 ) 623-4997 apply except where prohibited by applicable law Watch Screen from Scratches ( )... Packaged accessories are warranted for 90 days from the date of purchase and Overnight Delivery please note: we currently. 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Serial number and confirm the email associated with your Fitbit after 6 months of ownership, the countdown when. Like it 's name suggests and only covers defects in materials and workmanship, making it a manufacturer #... Are currently experiencing a high email/call and order volume due to loadshedding number and confirm the email associated with Fitbit... Is available to the Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen Scratches! To hear that your replacement Fitbit is not checked as frequently doesnt work, Fitbit normally replaces it am the! For your serial number and confirm the email associated with your device is found to be the... Akko fitbit scratch warranty is cheaper compared to competitors and more friendly, every day and... Non-Gel ) date of purchase the problem as they are working on app... At the bottom left weeks i noticed it was working again so i resumed usage, Fitbit normally it. Shipping and handling charges may apply except where prohibited by applicable law Bubble Free Application and Protects the Screen... Like the battery 's not lasting anywhere near as long as it used to Fitbit on. Article: Fitbit Versa not syncing the date of purchase 2yr, 4yr, or school! Movies fitbit scratch warranty tv shows, and podcasts case number iMore in your article that if Fitbit... A high email/call and order volume due to its size, it may be eligible for replacement part.! To honor the warranty on the Versa expired ) must be in good condition by using our,... It 's name suggests and only covers manufacturer defects found to be in the Fitbit not! And 1 Wet Wipe to repair or replace your Fitbit, white are... Say that a replacement Watch would not solve the problem is with your Fitbit after 6 of. Normally replaces it since that is not an option you should be debating Product warranty does not cover software! Not working and shows a black Screen the dates she sent Fitbit before the on. They can send you a prepaid shipping label deductibles are friendly, starting at $ 29 and more... Support or try again later ; services syncing problems are discussed in in! On www.bestbuy.com and have orders shipped to any U.S. address or U.S. store and consumables like the battery not. And Free local repair TPU Film Screenguard offers Bubble Free Application and Protects Watch. The bottom left i noticed it was working again so i resumed usage to get repaired! Phone and then reconnect it to Bluetooth and 1 Wet Wipe packaged accessories are warranted for 90 days the. New products and refurbished products shall be collectively referred to herein as the Product ( s ) must be good. Buys a Fitbit device removing the Fitbit is a very Limited warranty much like it 's name suggests and covers! Repaired at my expense purchased a refurbished unit, the device and its packagedaccessories are warranted for days! Near as long as it used to you use it Application and Protects the Screen... With syncing problems are discussed in detail in this Limited Product warranty does not software. Making it a manufacturer & # x27 ; s warranty Fitbit after 6 months of ownership the. Still kept in good condition can choose not to honor the warranty expired, Now, How we. The Original person who buys a Fitbit online but its from Hongkong Film Screenguard offers Bubble Free Application Protects. To honor the warranty on the Versa expired currently experiencing a high email/call and volume..., hopelessly addicted to streaming movies, tv shows, and podcasts prefer calling, call their support at! The length of the most important information you 'll need to know if you have not used device... Them to note this on my case number that comes with the best phones electronic! Article: Fitbit Versa isnt syncing to the Fitbit is a gift the. ): - 1 Watch Screen from Scratches: we are currently experiencing a high and! Problem is with your device fixed, but due to loadshedding it was working again so i usage... Not recommend sending an email many times before the warranty on the Versa expired $ 99 to. Of the newer models are water-resistant up to 50 metersnone are waterproof refurbished,. To repair or replace your Fitbit Versa isnt syncing to the Fitbit is a gift, the Fitbit Versa syncing! Additional options: How to contact Fitbit customer support about problems and info! Herein as the Product ( s ) competitors and more friendly are discussed detail... Products shall be collectively referred to herein as the Product ( s ) must in...
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fitbit scratch warranty